The implementation, maintenance and continuous improvement of our performance are the very essence of our quality approach. We cater to diverse industrial applications, the expectations of which are often higher than the highest quality standards. Our processes, systems, and policies are therefore constantly being redesigned to enable all of our entities to achieve excellent levels of efficiency, reliability, and safety in four priority areas:
In the age of Industry v. 4.0, customer relationships continue to migrate from a transactional approach to a customer-centric approach. Committed as we are to a proactive approach, we listen to our customers to anticipate their needs and offer them an optimal and personalized purchasing path. Whether it is technical assistance when developing an alloy variant or support in the implementation of a solution, customer satisfaction always lies at the heart of our concerns.
That's why we conduct-satisfaction surveys every year, covering all our sites. The results allow us to consolidate our customer knowledge and take both preventive actions and remedial measures.
At Lebronze alloys, we consider our industrial partners to be key players in our commercial relations. We involve them and support them in meeting common requirements.
Regular evaluations of our suppliers reveal essential information about the potential to improve our collaborations. Communication, relations with the Group, customer service, product compliance and meeting deadlines: all are criteria to which we pay attention and in which we are involved.
Quality is an essential skill that affects all employees of the Lebronze alloys Group. It is the foundation of our operation and of our aspirations. That is why we implement Group-wide procedures and objectives, so that the level of experience at all our sites remains constantly high.
Our quality approach operates at all levels and in all departments within the Company while interacting with our international sites to function as an integrated whole.
Indeed, the qualification of our employees worldwide is our starting point to guarantee a dynamic and efficient quality-management system.
We are aware of the environmental constraints associated with our industrial activities and energy-intensive processes, which is why we are committed to preserving resources, reducing our impact on the environment, and promoting the recycling of copper alloys. Some of our production sites are ISO 14001- and 50001-certified. Ensuring the safety of our employees at their workplaces remains our priority.